About Download Serenova CxEngage Contact Center
Customer experience has become the basis on which companies compete nowadays. So, when customers reach out to contact centers they have high expectations. Traditional contact centers rely on on-premises and siloed systems which are highly inefficient and bad at sharing data. In addition, they are very hard to upgrade. Serenova with its CxEngage platform is changing this. They ensure that contact center solution is up and running – always.Founded in 2000, Serenova is the go-to name when it comes to contact center solutions today. With Serenova onboard, their customers have the single source of truth that they can trust.Contact Center RootsSerenova today is the best in contact center solutions space but the reason for this could be something that is a little known fact. The company began as a business process outsourcer. So, they actually know how a contact center works. Over time, evolution propelled the company towards becoming a cloud contact center solution provider. It is because of this growth and deep knowledge of the space that they know about the challenges their customers face. And Serenova invariably has a solution.Serenova’s CxEngage is a cloud contact software that has been developed over the period 18 years through continuous learning. Today, CxEngage is the unified cloud solution that is being used by the world’s foremost companies.The solution is capable of making the customer journey easier across multiple channels like voice calls, chat, text messaging, e-mail, and Facebook Messenger. Also, CxEngage is designed so that teams can work on the customer journey and deploy it themselves without needing any special skill such as programming.Customers come firstAs a customer, one of the worst things you can encounter while reaching out to a contact center is poor call quality. This is actually one of the biggest challenges with cloud-based contact center solutions. Cloud vendors route calls through the nearest data center. And if the nearest data center is thousands of miles away, a call has to take multiple hops. This means that the latency increases, voice quality degrades and costs increase. Serenova solves this issue by simply choosing to not route the call
Key features of the Download Serenova CxEngage Contact Center that are enabled through these drivers include:
- Serenova CxEngage Skylight Agent Interface Tutorials
- Serenova Fully Integrates Quality Management with CxEngage
- Serenova : Announces CxEngage Rapid Response Program to
- Serenova Announces CxEngage Rapid Response Program to
- Cristina Cojocaru on LinkedIn: Serenova CxEngage Payment
- CxEngage by Serenova se integruje s Omili
- Serenova Announces CxEngage, Work-From-Home
Averting Disaster:How We’re Helping Keep Contact Centers Working (Safely) through the COVID-19 CrisisWe understand the strain you’re experiencing operationally in your contact center, while trying to maintain positive customer experiences. You have agents at the front lines responding to customer needs related to the coronavirus, but are stretched thin in every way. Coupled with the fact that you also have to ensure their health and safety, you have to figure out a major—and quick—operational reboot.Work-from-home agents are critical to successfully navigating this extraordinary time. And the cloud is the best way to keep your contact center working.Serenova’s CxEngage Rapid Response program can get you up and running on our CxEngage cloud solution in as little as 48 hours. For more information on how we can help, read our latest blog post here.To read the full post from Serenova, click here.About SerenovaSerenova has transformed the customer experience. Our true cloud contact center solution, CxEngage, gives you the ability to unify your contact center – everything from customer engagement to quality management to analytics. This single source of truth provides global brands insights about customer information and experiences as they pivot between channels. Whether it’s technology, healthcare, or retail, brands from all industries come to Serenova for its global coverage and deep integrations into the business systems used every day.
